Terms of Service

Introduction

This website is operated by Roni’s Kitchen. Throughout the site, the terms “we”, “us” and “our” refer to Roni’s Kitchen. Roni’s Kitchen offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Roni’s Kitchen’s meal service is a transaction, information and communication service available to customers who access roniskitchen.com. Roni’s Kitchen’s meal service currently provides internet online ordering and delivery of meals and prepared food.

Meals and prepared foods service and delivery

Roni’s Kitchen employees will prepare, package and deliver orders placed with Roni’s Kitchen. Delivery will be made to the delivery address identified in your customer profile. Deliveries are only available in the City of Calgary. Prices on the website may change at any time. Payment for all orders and delivery fees are processed at the time of order through a secure ecommerce system. Roni’s Kitchen does not view or have access to any of your credit card information.

Delivery

Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the order. If Roni’s Kitchen cannot deliver your order, or must make an additional delivery due to a customer controllable situation, there may be an additional delivery fee. Roni’s Kitchen liability for missing a delivery is limited to delivery at a later agreed time at no additional charge. In Alberta, if inclement weather prevents delivery, the product will be properly stored and delivered to the customer at the earliest possible time.

Unattended deliveries

If you or a designate is not present to receive your order, it is conclusively presumed that you choose to receive your order as an unattended delivery. If so, your order will be left unattended at your door or other place you designate. Roni’s Kitchen may also choose to leave your order unattended in a convenient location, if an appropriate person is not present to receive your delivery. Roni’s Kitchen is not responsible, and you agree not to hold Roni’s Kitchen or its employees responsible, for any damage or theft that occurs to an unattended delivery. Roni’s Kitchen reserves the right to refuse to leave an order unattended if the driver considers the circumstances to be unsuitable or unsafe for any reason.

Order changes or cancellations

We do not process order changes.

You may cancel your weekly order by Sunday at midnight to receive a full refund.

We do not accept order cancellations past the order deadline.

Refund/satisfaction policy

We use only the freshest and highest quality ingredients to prepare your food and we pack each order with care. As a practice, we do not provide a refund or a return for our food. In the unlikely event of damaged deliveries, suitable exchange or credit on your account is available. Please contact us within 24 hours of receipt for an account credit or a replacement.

Allergies

We recognize that many ingredients can cause severe allergic reactions in some people. Your safety is important to us, and we carefully check our ingredients. We DO NOT GUARANTEE that there are no traces of severe allergens in our items, or that cross contamination will not happen. Even though our foods are produced as labeled, our licensed kitchen facility is not certified to be free from gluten, dairy, soy, peanuts, nuts or tree nuts. If you have allergy concerns or have life-threatening allergies please refrain from ordering from Roni’s Kitchen.

Your account

You agree to provide Roni’s Kitchen with accurate and complete information as required for Roni’s Kitchen’s meal service, including, your name, delivery addresses, and telephone number. Your credit card account number and expiration date is only seen by the secure online ecommerce system, and is not handled or viewed by Roni’s Kitchen. You agree to promptly notify Roni’s Kitchen of any change in your Online Customer Data, and go online to make such changes. Upon registration, you will be issued a login ID and password allowing you access to Roni’s Kitchen’s meal service. Your password should be kept strictly confidential.

Links

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright

All content on roniskitchen.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Roni’s Kitchen or it’s content providers. You may view, electronically copy or print portions solely for the purpose of placing an order with Roni’s Kitchen, for your personal and non-commercial use only. Any other use without our prior written permission is strictly prohibited.

Age

By registering for Roni’s Kitchen’s meal service, you warrant that you are at least 18 years old. If you are under 18, you may use Roni’s Kitchen’s meal service only with the involvement of a parent or guardian.

Changes in agreement, fee schedule or Roni’s Kitchen’s meal services

Roni’s Kitchen may at any time change any of the terms of this Agreement or the Delivery fee. Roni’s Kitchen may discontinue or revise any or all aspects of Roni’s Kitchen’s meal service without prior notice to you. Price and availability of products are also subject to change without notice. We reserve the right to correct online pricing errors. In such event, we reserve the right to correct the pricing error or cancel undelivered orders for such incorrectly priced products.

Internet

Your use of Roni’s Kitchen or roniskitchen.com website and the internet is entirely at your own risk.

Neither Roni’s Kitchen nor any of its employees shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, in inability to use, Roni’s Kitchen, roniskitchen.com website, the internet or any other claims related in any way to your relationship with Roni’s Kitchen.

Privacy and security

Your privacy is very important to us. Roni’s Kitchen does not sell personal information about individual customers (such as name, address, e-mail address) to third parties, sell or rent lists of customers or use information about individual customers except to provide Roni’s Kitchen’s meal service as described below.

For more information, please read our privacy policy.

Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

In no case shall Roni’s Kitchen and our employees, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

IF YOU HAVE ANY QUESTIONS ABOUT THIS AGREEMENT, PLEASE EMAIL INFO@RONISKITCHEN.COM

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